Marketing Evangelist,
Author & Keynote Speaker.

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Rajesh’s mastermind sessions can help your team unlock critical customer insights for business growth.

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Mindful
Marketing
Cartoons

‘Mindful Marketing’ is a series of pocket cartoons that apply the lens of humour and sarcasm to amplify the prevalent (mis)practices that hamper organizations in their marketing, branding and other initiatives.

I began this endeavour in early 2022 in collaboration with Arun Ramkumar, a cartoonist and brand designer. These cartoons are loved by the business community and widely shared in social media across the world.

Highly rated Keynote Speaker
and Marketing Strategist.

Rajesh Srinivasan is a Modern Marketing Strategist, 2x Author and a Tedx Speaker. His mission is to Turn Organizations into Centres of Marketing Excellence.

A sought-after keynote speaker, Rajesh has delivered more than 150 speeches, workshops and mastermind sessions in the last five years and positively impacted more than 4500+ industry leaders.

As a Marketing strategy consultant, Rajesh works with the CEOs and business heads of start-ups and fast-growing companies and supports them in their go-to-market, brand positioning and growth strategy. He helps organizations take crucial decisions in innovation, new product development, creative, content development and media strategy.

Rajesh has delivered keynote sessions at the business conclaves like World Marketing Congress & The Economic Times Marketing Leaders’ Summit. He has been appointed as one of the Jury Board members for the Economic Times – Most Promising Tech Marketers’ Award – 2020 & 21.

Featured on: Business Today, The Week, India Today, and Business Standard.

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“Rajesh's keynote session at the Global Marketing Congress was so insightful, I have never thought about being Media-Centric and it has given me a lot of food for thoughts and ideas to plan my marketing plan. Thank you Rajesh for sharing your energy and expertise with us”

Claire Boscq-ScottGlobal Customer Service Guru, Author of the book – Thriving by caring.

“I firmly believe Rajesh Srinivasan’s strategic orientation towards
marketing will add great value to the companies.”

Rajeev KumraDean & Professor - Marketing, Indian Institute of Management, Lucknow (Noida Campus)

“Rajesh’s speaking session was very well received by our team with a lot of relevant insights . His level of knowledge and articulation was mind blowing.”

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David vs. Goliath: Can Private Labels Topple Big Brands?

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The New Retail Battleground

As a keen observer of retail trends, I’ve noticed a fascinating shift in the landscape.

Traditional big box brands, those household names we’ve grown up with, are facing an unexpected challenge. It’s not just from their usual competitors, but from an entirely different player in the game: private label brands.

Let’s break this down.

On one side, we have retailer-owned private labels. Think of the products you see branded and sold by the big retailers like Reliance Retail, Big Basket, or MedPlus. These companies leverage their existing distribution networks, both online and offline, to get their private label products into consumers’ hands.

Influencers: From Selfies to Shelf Space

On the other side, we have a new entrant: influencer-owned brands. These are riding the wave of social media and Youtube popularity, using the massive reach and affinity of internet celebrities to build their customer base.

It’s a fascinating contrast. Retailer-owned private labels often lack the mental availability (or “brand awareness and recall) that big brands have built over decades. But they make up for it with their physical presence in stores.

Influencer brands, meanwhile, have the opposite problem. They’ve got reach and affinity in spades, but often struggle with physical distribution.

The Long Tail Wags

This shift reminds me of Chris Anderson’s “Long Tail” concept. Anderson argued that the internet allows for a much wider variety of products to find their niche, rather than just a few bestsellers dominating the market. In our context, influencer-driven private labels are perfect examples of this long tail in action. They’re niche products that might never have found shelf space in a traditional retail environment but can thrive in the digital marketplace.

Contract Manufacturers: The Silent Partners

But here’s where it gets really interesting. This new landscape is creating opportunities for companies that have always been in the background. Take contract manufacturers, for instance. These are the companies with the production capacity but without the marketing muscle. Now, they can partner with influencers or retailers to create private label brands, utilizing their capacity more effectively.

I saw this in action recently with MedPlus. They’ve rolled out a whole range of private label brands, partnering with contract manufacturers to make it happen. It’s a win-win: MedPlus gets the distribution, the manufacturers get to use their production capacity.

Maggi’s Moat: Can Private Labels Cross It?

So, where does this leave the big brands? The Unilevers, P&Gs, and Nestlés of the world? These are what Anderson would call the “head” of the long tail – the hits, the bestsellers. And they do have significant advantages.

Take Maggi noodles, for example. Its brand identity, awareness, and recall are hard to match. The same goes for its massive physical distribution network. I mean, can you imagine any private label noodle brand becoming a household name like Maggi? It’s a tall order.

The Margin Tug-of-War

But the big brands can’t afford to be complacent. I’ve done mystery shopping at various retailers, not just MedPlus but also at big supermarket chains and local stores. I’ve seen firsthand how they push their private labels. The staff recommends them enthusiastically, they get prime shelf space – it’s a rigorous effort to promote these in-house brands.

Here’s the crux of the matter: private labels offer retailers higher margins, while big brands offer higher customer preference but lower margins for the retailer. It’s a delicate balance.

In my mystery shopping experiences, I have also noticed something interesting. Brand-conscious customers still tend to prefer the conventional brands, even when store staff recommend private label alternatives. But price-sensitive customers, or those willing to experiment, are more likely to give private labels a try.

Big Brands’ Wake-Up Call

So, what’s the takeaway from all this? The retail landscape is changing, and it’s creating both challenges and opportunities. Private labels, whether retailer-owned or influencer-driven, are carving out their own space in the market. They’re leveraging distribution networks, social media reach, and partnerships with manufacturers to challenge the status quo.

For big brands, this means adapting to a new reality. They need to focus on what makes them unique – their brand equity, their quality, their innovation.

The YouTube Channel Acquisition Era?

As we look to the future, I can’t help but wonder if we’re on the cusp of an even more radical shift in the relationship between big brands and influencers. Could we see major corporations not just partnering with influencers, but actually acquiring their platforms?

Imagine a scenario where a big box company decides to buy out a popular YouTube channel or an influencer’s entire brand. It’s not as far-fetched as it might sound.

Air Jordan: A Glimpse of the Future

We’ve already seen something similar in the sports world, with Nike’s groundbreaking collaboration with Michael Jordan to create the Air Jordan line. This wasn’t just a simple brand endorsement deal. Nike essentially created a sub-brand around Jordan’s persona, leveraging his massive popularity and athletic prowess to create a product line – Air Jordan – that has transcended basketball and become a cultural icon in its own right.

Now, picture a beauty company acquiring a major beauty influencer’s YouTube channel. Or a tech giant buying out a popular tech review channel. These companies wouldn’t just be getting access to the influencer’s audience; they’d be acquiring a ready-made brand with built-in credibility and a loyal following.

This could be a game-changer in the world of marketing and product development. It would allow big box companies to tap directly into niche markets, get instant feedback on products, and have a built-in platform for launches and promotions.

Authenticity for Sale?

Of course, such moves would come with their own set of challenges. How do you maintain an influencer’s authenticity and credibility once they’re owned by a corporation? How do you balance the influencer’s personal brand with the company’s overall strategy?

These are complex questions, but I believe we’re going to see some companies willing to tackle them in the near future. The potential rewards – a direct line to consumers, a pre-built brand, and a new avenue for product development – might be too tempting to resist.

Blurred Lines: Retail’s New Reality

As we’ve seen, the retail and branding landscape is in a state of constant evolution. From private labels to influencer partnerships, and now potentially to corporate acquisitions of influencer platforms, the lines between traditional retail, digital media, and personal branding are becoming increasingly blurred.

For those of us watching this space, it’s an exciting time. We’re seeing the rulebook of retail and marketing being rewritten before our eyes. And while it’s impossible to predict exactly what will happen next, one thing is certain: the future of retail and branding is going to look very different from its past.

And for us consumers? Well, we’re spoiled for choice. Whether we’re loyal to our favorite brands, looking for a bargain, or excited to try something new, there’s never been a better time to be a shopper.

Customer Lifetime Value: The Most Ignored Growth Metric

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Customer Lifetime Value: The Most Ignored Growth Metric

As a marketing strategy consultant, I’ve seen countless strategies come and go.

But there’s one metric that has consistently proven its worth: Customer Lifetime Value (CLV).

It’s not just a number; it’s a powerful growth engine that can transform your business.

So, what exactly is CLV?

Simply put, it’s the total amount of money a customer is expected to spend on your products or services throughout their entire relationship with your company.

It’s looking beyond the immediate sale and considering the long-term potential of each customer.

Calculating CLV isn’t as complex as it might seem.

The basic formula is: (Average Purchase Value) x (Average Purchase Frequency) x (Average Customer Lifespan)

For example, if a customer spends ₹7,500 per purchase, buys 3 times a year, and remains a customer for 5 years, their CLV would be ₹1,12,500.

I’ve found CLV to be particularly effective for businesses with repeat purchases or subscription models. E-commerce stores, SaaS companies, and service-based businesses can all benefit tremendously from focusing on this metric.

When it comes to service businesses, I’ve seen CLV work wonders for:

Professional services firms, Health and wellness providers, Home services, Salons and spas, Automotive services, Retailers (online and brick-and-mortar), Real estate developers, Financial services, Education and training institutions, Hospitality, IT services, Coaching and Consulting.

The Lethal Combination: Customer Lifetime Value and 80/20 Principle

Unfortunately, most entrepreneurs never orient themselves to see the long-term potential of customer lifetime value.

They don’t see the multiplier effect of nurturing customer relationships over time.

This oversight is particularly problematic for businesses spending heavily on customer acquisition.

If you’re pouring money into advertising without considering CLV, you’re likely not getting the full value from your marketing spend.

This is where the power of the 80/20 principle comes into play.

This principle suggests that roughly 80% of effects come from 20% of causes.

In business, this often translates to 80% of your revenues and profits coming from 20% of your customers.

Understanding and applying this principle can dramatically increase your CLV and overall business performance.

How a Furniture Retailer Leveraged CLV for Explosive Growth

Let me share a case study that illustrates the power of the 80/20 principle in boosting Customer Lifetime Value (CLV).

I once worked with a furniture retailer whose CEO was solely focused on customer acquisition, calculating return on advertising based on immediate sales.

When I dug into their existing customer data, I discovered a classic 80/20 distribution:

1. A vital few (roughly 18%) of their existing customers were responsible for 75% % of their profits.

2. Within that top 18%, we found another 80/20 split: 4% of their total customers (the top 20% of the top 20%) were generating roughly 75% of the profits.

I also noticed that customers who made a second purchase within six months had a 60% higher average order value.

However, only 14% of their customers were making that second purchase.

Applying the 80/20 principle, we implemented a targeted strategy:

1. We identified the characteristics of the top 4% of customers and focused on acquiring more customers with similar profiles.

2. We created a tiered loyalty program, offering premium benefits to the top 20% of customers to encourage more frequent purchases.

3. We developed a post-purchase email sequence specifically tailored for the top 20%, with personalized product recommendations based on their previous purchases.

4. We implemented a referral program that offered greater rewards to the top 20% of customers, incentivizing them to bring in new high-value customers.

5. We retrained the customer service team to provide white glove, VIP treatment to the top 20% of customers, including priority support and exclusive offers.

The results were significant:

1. The percentage of customers making a second purchase within six months increased from 15% to 28%.

2. The average order value for repeat customers in the top 20% increased by 80%.

3. Overall revenue increased by 42%, with only a 5% increase in new customer acquisition.

4. Most importantly, the value generated by the top 4% of customers increased by 120%.

If you notice, I have added a layer of leverage to the Customer Lifetime Value by applying the 80/20 principle.

This combination will create hypergrowth without spending massive amounts of money on advertising and other unproductive efforts.

I have learnt this approach from Perry Marshall, a Direct Marketing Veteran and author of the book – 80/20 Sales and Marketing.

Not all customers are created equal

In my experience, the businesses that truly thrive are those that strike a delicate balance between customer acquisition and retention.

It’s also crucial to view your customer base with a razor-sharp focus, segregating them into the vital few and the trivial many.

The common belief that “all customers are equal” may sound philosophical and customer-centric, but it can be detrimental in business.

Here’s my final take.

In recent years, I’ve observed a significant shift across most business categories.

The pendulum has swung heavily towards acquisition, often at the expense of leveraging existing customer relationships.

This imbalance is precisely why I’ve placed such strong emphasis on utilizing customer lifetime value (CLV).

While acquisition is undoubtedly crucial for growth, the often-overlooked potential within a company’s existing customer base is staggering.

I believe, in today’s competitive advertising landscape, the businesses that can redirect some of their acquisition-focused energy towards retention and CLV optimization are the ones that will see sustainable profits without increasing their marketing costs.

P.S — To Unlock Your Business’s Hidden Growth Potential – Book Your 30-Minute Strategy Session with me.

How to Segment a Market like a Pro? – A Short Guide to Entrepreneurs

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A couple of years ago, an entrepreneur approached me with an idea: to start a new chain of juice shop outlets in his city.

He was already a successful retail entrepreneur, running a chain of profitable salons.

He wanted something different, something unconventional that would stand out in the crowded juice market. Intrigued by the challenge, I agreed to take up the project.

To understand the market better, I spent a month visiting various juice shops around the city.

I observed customers, ordered juices, and tried to blend in just like any other consumer. I focused on sensing the emotions and motivations behind their choices, aiming to answer the question: why do people drink juices in the first place?

Through this immersive experience, I discovered two distinctive segments of juice drinkers.

The first segment consisted of young men who frequented juice shops after their workouts.

Their conversations and body language revealed that their primary motivation for drinking juice was health improvement.

They talked about their fitness routines, discussed the nutritional benefits of various juices, and chose options that would aid their recovery and enhance their performance.

The second segment was more surprising.

I noticed young, unmarried couples who visited juice shops not just to drink juice but to spend quality time together.

They often chose secluded corners, maintaining a sense of intimacy and engaging in deep, intimate conversations. They lingered over their drinks, savoring the moment and each other’s company, using the juice shop as a private retreat from the outside world.

Based on these insights, I proposed two distinct concepts to the entrepreneur.

Concept 1: Health-Centric Juice Shops

For the health-conscious young men, I suggested opening juice shops near gyms and fitness centers. These shops would cater specifically to fitness enthusiasts, with a menu focused on health benefits.

We would brand these shops with names like “HealthFuel” to emphasize their purpose.

The interior decor would feature images of bodybuilders enjoying juices and panels with quotes about the health benefits of various ingredients.

The atmosphere would be designed to resonate with those committed to a healthy lifestyle, reinforcing their choice to drink juice as part of their fitness regimen.

Concept 2: Intimacy-Focused Juice Parlors

For the young couples seeking a private space, I proposed creating juice parlors with intimate settings.

These parlors would have private tables and cozy nooks, offering a sense of seclusion.

The branding would be subtly romantic, with names like “JuiceHaven” or “IntimacyBlend,” appealing to couples looking for a quiet place to connect.

The ambiance would be warm and inviting, encouraging meaningful conversations and creating memorable experiences for the couples.

The entrepreneur embraced both ideas with enthusiasm, but he was particularly convinced about the health-centric route because he himself belonged to the market and had sensed this firsthand in the juice shops he had visited.

As I heard recently, he experimented with the idea by launching the first retail outlet in localities clustered with gyms, and it was an instant success.

That’s the power of micro-segmentation.

I believe this can be applied to any generic mass market.

The more you dig down and ask why people really consume a product or service, you would be amazed by the various reasons.

For example, fresh juice seems to be a generic product, but two different segments of people consumed it for two different purposes.

Essentially, we need to uncover the hidden story and belief behind the consumption of the product.

I call this the ‘belief-driven’ segmentation.

The idea behind micro-segmentation is that when the main market becomes saturated with similar offerings, we can potentially identify a new micro-segment that is underserved and develop a specialized product or service to cater to that market.

I believe this concept of micro-segmentation can literally open up new markets for entrepreneurs.